SOLUS Customer Satisfaction Index



As a Solus Suzuki Main Dealer, our performance (in respect to customer satisfaction) is monitored ongoing throughout the year, and the results are collated and published as a league table once a year.
Redcar Motorcycles achieved the number one position in 2003, and were also voted runners-up in 2004, We have also just been named as UK DEALER OF THE YEAR for 2006 by the SUZUKI OWNERS CLUB OF GREAT BRITAIN ,keeping us right up there at the top!
We are EXTREMELY proud of this achievement, and would like to say a big "thank you" to all our customers who took the time to complete and return the survey questionnaire.
Below are a selection of the actual comments that our customers gave regarding their service experience at Redcar Motorcycles:

  • Excellent customer service and help from all at Redcar
  • Nice blokes, first class service
  • Can't fault them
  • Redcar is an excellent dealer
  • They obviously enjoy their work
  • Polite, helpful and feeling of trust
  • Very professional and helpful
  • They understand my needs and understand bikes
  • Redcar are the best in the business
  • Always good service and use of loan bike
  • This dealer must be the best in the UK
  • Quite simply, an excellent dealer!
  • Professional, polite, efficient service. Excellent repair, well explained
  • Very impressed, the "old school" type of genuine care for the customer

 

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